Introduction

Family Matters Ltd. is dedicated to safeguarding your privacy. Our Privacy Policy explains how we manage personal information via our website and mobile application, collectively the “Platforms.” Our Platforms are designed to simplify the management of family life, offering features like Calendaring and management of various information types including Contact Information, Babysitters, Child Care Providers, Doctors, Activities, Emergency Contacts, Religious Information, Health Details, Immunisations, School Information, Vital Statistics, and Financial Information. The processing of personal and sensitive data is essential for our services.

Scope of This Policy

This document, along with our Terms of Use, outlines how we handle personal data we collect from you or that you provide to us. Using the Platforms indicates your agreement to these practices. This policy does not cover third-party platforms or external websites linked from our Platforms.

Information Collection and Use

We collect various information, including:

• Personal and sensitive data from parent subscribers (e.g., names, contact details, financial information, health and religious details).
• Details from users with limited access (e.g., grandparents, childcare providers).
• Data from professional subscribers, including client details.
• Usage data such as IP addresses, browser types, login information, and location data.

We use this information to deliver and enhance our services and features, provide relevant information, administer the Platforms, improve security, and analyze the effectiveness of our advertising.

Cookies and Tracking Technologies

We use cookies and similar technologies for platform optimization and enhancing user experience. Third-party cookies follow their respective privacy policies.

Data Sharing and Disclosure

We do not sell or rent your information. Disclosure occurs under certain conditions, such as legal obligations or to provide subscribed services. Data may be shared within our corporate group or during business transfers.

Data Protection Rights in the EU/EEA and the UK

Residents of the EU/EEA and the UK have rights under the GDPR and UK GDPR, including access, correction, erasure, portability, restriction of processing, withdrawal of consent, objection, and complaint.

Security Measures

We employ security measures like SSL encryption to protect your data. However, data transmission over the internet has inherent risks.

Your Rights and Choices

You have the right to opt out of marketing communications and can exercise this right at any time. We also respect your choices regarding cookies and similar technologies.

Contact for Data-Related Inquiries

Family Matters Ltd.
1 Parkview Court,
St Pauls Road,
Shipley
BD18 3DZ

Email: data.protection@family-matters.com

Policy Amendments

We reserve the right to amend this policy. Any substantial changes will be communicated through our platforms or via email.

Contact Us

For inquiries, feedback, or suggestions, please contact us at info@family-matters.com.